Protect Your PC from Viruses with the McAfee VirusScan! ©2004 SupraSite(tm) all rights reserved.		Welcome to SuprasiteTM Computers & Networks Introduction History Fundamentals Information Environment Digital Technology LAN Networks Other Introduction Description This three day seminar will acquaint you with high-level, technical and non-technical information on: ·         Personal Computer Fundamentals and Terminology ·         Telecommunications and Data Communications Fundamentals ·         Local Area Network (LAN) Technology ·         Selling and Connecting Ricoh Products within a Connected Environment This three day course will introduce you to fundamental concepts of computers and networks. It is designed to build your credibility and help you communicate more effectively in your day to day selling. With the knowledge and skills gained in this seminar, you will gain more CREDIBILITY and will be able to prospect and sell effectively, knowledgeably and credibly to customers who either have or are contemplating setting up a Local Area Network. We suggest you take this course over a period of a few days as suggested below: Day 1                Chapter 1 Introduction                           Chapter 2 History and Trends                           Chapter 3 Computer Fundamentals                           Chapter 4 The Information Environment Day 2                Chapter 5 Digital Technology                           Chapter 6 LAN Quick Tour                           Chapter 7 Network Fundamentals                           Chapter 8 Other Network Options Day 3                Chapter 9 Connecting Ricoh Products                           Chapter 10 Selling Connected Products                           Chapter 11 Case Study Exercise Background Before we go on, take a moment to consider your own background and experience. Answer the following questions briefly: What has brought you to this moment in time? Your background, career track, interests, etc? Take a moment to think about the unique things that you can bring to this training, i.e. specific knowledge, flexibility, willingness to learn, etc? And finally, what do you want to learn? Take a moment to consider where you are in your career and learning. Description First of all... Who has a computer? Well, these days, everyone... whether IBM compatible personal computer, Apple or UNIX-based systems. And when you enter a new sales environment, you want to feel confident and solve problems. But to do this, there are things you'll need to know: computer-related lingo and terminology. This course is designed to provide you with a good foundation so that when a customer says, "We use IEEE triple 4 bi-directional cable" they are not met by a blank stare from you! Description In addition to knowing the lingo, it is also important that you can make the distinction between selling another copier 'Box' and providing a comprehensive 'system.'  You must understand the environment in which your customers are working. With the office product industry going through major changes, Canon, Xerox, Konica, Mita, Sharp, Minolta, and Ricoh are all offering products that go far beyond 'segment 1' solutions, i.e. copier-based products. But as an industry and as a company we can still improve. For instance, in 1997 and 1998, Ricoh was #1 in digital copier sales, but not #1 in digital connected sales. Copiers do so much more than they have ever done before. Description Traditionally, salespeople are often seen as threatening. Clients see so many copier representatives, they have a preconceived notion which is usually NOT highly positive. Think used car salesman! Now you have a chance to change that. To help offset preconceived notions, Ricoh often refers to their salespeople as "imaging analysts.' But analyst implies certain level of knowledge and expertise and that is what this course is about. This is a concept and theory course about things you'll need to know while you're out in the field. And as an educated 'imaging analyst,' you can bring honesty and integrity to our profession. Before we go further, let's learn more about what connectivity means. So remember, you're not just another salesman, you are an imaging analyst! Description Connectivity implies a multi-level spectrum of office products networking. Lowest: ·         Peripheral sharing (printer sharing devices) like an A/B switch for printers ·         Peer-to-peer (PC to PC in a Local Area Network) ·         File Sharing (computer files centrally stored and shared in a LAN server) Highest: ·         “ Enterprise” Information Sharing within an organization across the city, the country, the world (WAN - Wide Area Network) ·         Metropolitan networks, Internet, backbones   Peer-to-peer was most popular in earlier years.  Currently server-based is most popular. As you see, there are a wide array of connectivity options available to your customers. Description Sharing Exercise: To put connectivity in perspective, it helps to see where the connected office has been. Flashback to 1992: ·         You are a manager for Popular Office Products (POP). ·         You have been charged with producing the company’s 5-year sales plan. ·         Task teams have been assembled to produce specific sections of this sales plan report. ·         Each team has prepared reports independently of each other via the medium of their choice and turned in their individual reports to your coordination team. ·         Your team needs to consolidate the information, share the draft with all teams, and hand a final document off to the CEO. Let's go back in time and see how connectivity has changed in just a few short years. Description Here are the documents you have received and how they arrived: Team Prepared it with Transported by A Typewriter Courier Service B Memory Writer Pen and inked graphics Thermal fax C Apple II E with Claris Works word processor Thermal fax D IBM Selectric typewriter Thermal fax And mailed an original E IBM PC 286 compatible with Lotus 1,2,3 in DOS Thermal fax And mailed a floppy Before you go to the next page, answer these two questions for yourself: Presuming the teams all work in different buildings or locations... 1) What tool(s) will you use to compile this information? 2) How will you get your draft report back to the teams to proof? Description What issues did you face? ·         Did you think about how you would have to re-type the reports that came as faxes or hard copy printouts? ·         Did you have difficulty with the legibility of faxes? ·         Did you think about how you would have to redraw or copy diagrams? Description The purpose of this scenario is to show two things: 1) Only a few short years ago, connectivity was just in its infancy. 2) Everybody goes off and works in a way that they're most comfortable with. Now, there are ways to help the process along through ·         Email ·         File transfers ·         Shared directory on network drives ·         Naming conventions Description Although things have progressed dramatically since then, there are still issues in today's world. People still like to work in a way that they're most comfortable with and that may not always be the company standard. Although most programs and file types are interchangeable, there are still exceptions. And even if information is sent as email, is it embedded in the document or mailed as an attachment? These issues boil down to: ·         Productivity problems ·         Cost effectiveness Description Process CAN be improved through CONNECTIVITY. A company can lay down ground rules and get everyone on the same systems and tools.  It is essential to standardize for business on ·         Platform ·         Software For instance, using Windows based and/or using the oldest common versions of software (lowest common denominator), i.e. although Office 2000 can read all old compatible versions older versions cannot read Office 2000! And connectivity is the answer. Description \emember that data and information are not interchangeable terms. Information is data that is CONNECTED to  context and meaning. So what is the answer? ·         A LAN or Local Area Network. And as your customers make the transition from analog to digital AND from stand-alone to connected, you can help make that transition an easier one. As you begin to understand computers and networks more, you can show customers the value and benefits (service, support, people, price) of connectivity. Connectivity can be accomplished effectively through a Local Area Network otherwise known as a LAN. Description ·         In today’s corporate environment, many things are done in teams or task groups. ·         Preparation, communication, transmission and sharing of information can become very cumbersome, confusing and inefficient partly due to the vast choices of preparation programs (content origination), as well as the vast choices of storage/transmission mediums. ·         The sharing exercise represents a typical task and associated information sharing difficulties in today’s information-rich corporate environment. ·         A pre-planned, uniform and well-communicated strategy for sharing information will increase corporate productivity and cost-effectiveness. The corporate environment today relies on teamwork. So sharing information is crucial to success.
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